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FAQ
No. Most members start with a fundamentals phase where coaches establish baseline movement quality before adding load or complexity. The onboarding consultation identifies any existing injuries or restrictions so programming starts from where you actually are, not where the template assumes you are.
Membership tier determines session access — coached group classes, personal training credits, and open gym access vary by plan. All terms are explained in the consultation before you sign anything. We do not have a membership structure with features that require an upgrade to access things that were implied at sale.
Pause and cancellation policies are written, explained during consultation, and provided in your membership agreement. There are no verbal-only terms. Pause requests are confirmed in writing within one business day and the billing adjustment is documented.
Coached group classes are capped at eight members and the limit is enforced at booking — no overfilling and no waitlist system that admits members when someone is a no-show. The cap is set to the ratio where the coach can observe and correct every member in the session, not to a number that looks good in a class schedule.